Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 818-755-1026 or make an appointment online!
A K., 03/01/2023
I'm so thankful to have found a great, honest and professional mechanic shop. And the fact that it is a small family owned and run business makes it even better. The owner, his sons and the rest of their crew are professional, kind and caring which is sadly a rarity these days. I had my brakes and rotors replaced last week and was very happy with the service, and the price was fair compared to other quotes I had received. And they use OEM parts which is a plus. I'll never take my car to the dealership anymore. And no need to shop around. This is my go to mechanic shop from now on.